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MALAYSIA
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With our in-depth knowledge and experience, ArrowMedia is available to help and support the designers with detailed technical information for all our products. In addition, we are also in a position to include assistance with schematic and technical drawings. Be it Smart Home or Lighting Control System, ArrowMedia will assist designer with the specification of entire concepts, including integration with other lighting configurations, building management or audio-visual systems.
At Arrow Media, we understand that designers are not keen to specify a product without first getting their hands on a sample.
With our warehousing support, we can quickly supply a full range of samples that then allows the designers and end users the opportunity to inspect the products for quality and performance prior to specification or purchase.
Designers can also review the manufacturing and material quality as well as the properties and features.
ArrowMedia understands that a quality mock-up is an important aspect of any project when an unusual application or when products are used in a new or innovative way.
Our mock-up service allows the designer to confirm that the lighting system will perform as required on site. With Smart Home devices application, clients will be able to experience first hand on the latest technology that offers state-of-the-art services.
The designer and end user can then review the mock-up and make any changes or adjustments before committing to the whole scheme.
It is essential that the products ArrowMedia represents are installed to the standards set out by the manufacturers as well as local building and electrical regulations.
Programming is the final and most important stage in the installation process and it is also a very time-consuming procedure. At ArrowMedia, we understand that the best systems will simply not live up to expectations if not programmed well. Using today’s technology, colour changing lighting systems are capable of thousands of combinations, which should perhaps not always be used at one time. Be it CBUS, DALI, KNX, DMX system, ArrowMedia will ensure that the light fittings will be tuned to your satisfaction.
Upon completion of the project, it is essential that the installation is tested to ensure the system will perform as designed. Under this service, ArrowMedia will survey the installation and perform comprehensive testing on the major system components, such as cabling, drivers, power supplies and control equipment; after which a detailed report is then provided to the client.
Our engineers will then test the system at full capacity for a period of time prior to the dismantling of any scaffolding or access equipment. This testing procedure ensures that any manufacturing defects are identified and if necessary replaced prior to commissioning.
Regular maintenance is vital to ensure that the lighting system installed is kept in good working order. Under our maintenance service agreements, ArrowMedia engineers will inspect, clean and test your system replacing any faulty fixtures and consumables. Any faults detected by our engineers will be repaired and a detailed report on the condition of the system provided with any suggestions or system adjustments. ArrowMedia strongly advises what we term a ‘preventative maintenance’ service which is designed to keep your system healthy and operating at full capacity. Maintenance programs are available in a number of formats and will often run in conjunction with the manufactures warranty.